Helpful information about delivery, pickup, product finishes, returns and custom orders. Select a question below to view the answer.
Where do you deliver?
We currently accept orders within Australia only. Delivery options for heavy or fragile products depend on packed weight, dimensions and destination.
Is local pickup available?
Yes. Free pickup is available from Lara, Victoria by appointment after we confirm that your order is ready. The exact pickup address is provided privately.
Are prices inclusive of GST?
We are not currently registered for GST, so no separate GST amount is charged.
Why can brass products vary?
Handcrafted brass items may show natural variations in colour, patina, texture, dimensions and finish. These characteristics make each piece individual and are not necessarily faults.
Can I return an item?
Australian Consumer Law rights always apply. We also offer eligible change-of-mind returns requested within seven calendar days, subject to the conditions in our Refund and Returns Policy.
Do you take custom orders?
Yes. Bespoke and commissioned enquiries are welcome through our Custom Orders page. Custom-made items cannot usually be returned for change of mind, but consumer guarantees still apply.
How can I contact you?
Use our Contact Us page or email homedecorapac@gmail.com. Please include your order number for order-related enquiries so we can assist you more quickly.
Still need help?
Send us an enquiry and we’ll respond within two business days.