Last updated: 25 September 2026
This policy applies to orders from HAR & HUES DECOR — ABN 94 181 105 992, based in Lara, Victoria 3212. Contact homedecorapac@gmail.com.
Delivery area
We currently accept orders for delivery within Australia only. Some heavy, oversized, fragile or remote-area deliveries may require a separate quote or may not be available.
Delivery charges
Any available delivery charge will be displayed at checkout before payment. Because many products are heavy or fragile, rates may depend on packed weight, dimensions, destination and carrier availability. We do not currently promise a universal flat rate or free-shipping threshold.
Processing and delivery estimates
We will provide available processing and delivery information with the order or product listing. Delivery times are estimates, not guarantees. Please contact us promptly if an order is overdue. We will assist with reasonable carrier enquiries.
Address accuracy and delivery access
Please provide a complete and accurate address and any relevant safe-access information. Additional costs caused by an incorrect address, refused delivery or failed delivery may be charged where permitted by law and where the issue was not caused by us or the carrier.
Free local pickup
Free local pickup is available from Lara, Victoria by appointment after we confirm the order is ready. Do not travel to collect before receiving confirmation. For privacy and security, the exact collection address and instructions will be provided directly to the customer. Please bring the order confirmation and suitable identification. Large or heavy items may require two people and an appropriate vehicle.
Damage in transit
Inspect the parcel as soon as reasonably possible. If an item arrives damaged, keep the item and packaging and contact us with the order number and photographs where practical. Your rights under the Australian Consumer Law are not affected by this policy.