Last updated: 25 September 2026
This policy applies to purchases from HAR & HUES DECOR — ABN 94 181 105 992, Lara, Victoria 3212. Contact homedecorapac@gmail.com before returning an item.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. For a minor problem, we may choose to repair, replace or refund within a reasonable time. Nothing in this policy limits your rights under the Australian Consumer Law.
Damaged, faulty or incorrect items
Please contact us as soon as reasonably possible with your order number, a description of the issue and clear photographs where practical. Keep the item and packaging until we provide instructions. Where the product does not meet a consumer guarantee, we will provide an appropriate remedy and cover reasonable return costs where required by law.
Seven-day change-of-mind returns
In addition to your legal rights, we accept eligible change-of-mind return requests made within 7 calendar days after delivery or collection. The item must be unused, undamaged, in resalable condition and returned with its original packaging and proof of purchase. You must obtain approval before sending or delivering a return.
Unless the item is faulty, damaged or incorrect, the customer is responsible for return delivery costs and the original delivery charge is not refundable. We recommend tracked and insured return delivery because brass décor can be heavy and fragile. A reasonable reduction may apply if the returned item has been handled beyond what is necessary to inspect it.
Items excluded from change-of-mind returns
- Custom-made, personalised or specially commissioned products.
- Items marked final sale or clearance, unless faulty or otherwise covered by law.
- Items that have been used, damaged after delivery, altered or returned incomplete.
These exclusions do not affect rights that cannot be excluded under the Australian Consumer Law.
Refund timing
Approved refunds will be made to the original payment method after the returned item is received and assessed. Processing times imposed by banks or payment providers are outside our control.